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How to Register?
Once your shopping starts you register, that allows us to communicate with you regarding transactions. Registration is very easy with kits9.com. When you have added a product to your shopping card you may decide to shop more hence continue or chose to checkout. At the time of checkout when you have finalized all your buying we request you to fill up a registration form. Or
The new user can register here or members can login to their account directly at the bottom of each page is the key marked create an account.
How to Place an Order?
Placing an order with kits9.com is quick and simple. As you browse through the kits9.com you may put the items that you want to purchase instantly in your Shopping Cart by clicking on the link 'Add to Cart'. Link to Shopping Cart is provided with every item that is displayed on the screen. This link will further take you to the page where you see the current purchase status & than register.
How does kits9.com protect your privacy?
We are committed to protecting your personal privacy.At Kits9.com we will not give out your telephone number or e-mail address, except where needed to deliver a product or service your order. We will not give out your credit card number or any account information unless you authorize it, e.g., processing a credit card payment. In other words, we will not rent or sell your name, address, email address, credit card information or personal Detail to any third party without your permission. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. However, we must cooperate fully, should a situation arise, where we are required by law or statutory obligation or legal process to provide information about a customer. If you have purchased from our store or subscribed to one of our newsletters, we may occasionally update you via e-mail of special new product arrivals, features or schemes on our site.
Is it safe to transact through Credit Card at kits9.com?
Security is a key concern for all parties when transacting online business. At kits9.com we except the payments via CCAvenue®. With CCAvenue® we have ensured you have no worries on this front as you expand your operations in cyberspace. Listed here are some of our key security measures:
- Handling kits9’s customers' sensitive data the measure take by CCAvenue® are:
CCAvenue® adopts stringent security measures to ensure that critically sensitive information, such as our customer's personal information and their credit card details, are well protected.
- At kits9.com our customers enter all their personal information and credit card details on CCAvenue's secure server and the same is encrypted before it is transmitted over the Internet to the payment gateway. Avenues does not store any credit card details for security reasons
kits9.com gives on line customers the benefit of Secure technologies of CCAvenue®'s server.
- CCAvenue's server is behind state of the art security firewalls to ensure maximum protection of the customer’s details. This guarantees that your information is inaccessible to any third party.
- CCAvenue® uses industry-standard Verisign’s 128 bit SSL (Standard Sockets Layer) Technology, which is used worldwide, for data encryption.
- CCAvenue® also follows strict in-house security guidelines for ensuring confidentiality of your customer information.
- Since the Payment Gateway application software is maintained at secure high end server, new payment technologies, standards and features are automatically implemented as they emerge. The payment gateway is integrated with risk management component, which empowers them with the ability to control risk effectively. These robust risk management tools and fraud filters include:
- Risk Management Rules and Parameters.
- Negative Files.
- Risk Management Queries, thereby making your E-commerce transactions safe and confidential.
What are the Internationally Certified Security Standards are followed by the kits9.com.
- With the installation of CCAvenue®, kits9.com is enabled with a variety of products and processes to pre-empt credit card fraud and seeks advice on how to forestall charge backs. These are internationally certified security standards, which ensure the security of transactions, conducted via kits9.com.
- CCAvenue has achieved the new PCI DSS 1.1 Standards of Compliance, which makes it one of the most secure payment gateways in the world. Click here to verify CCAvenue® certificate.
- Kits9 seeks the benift of Verisign, the world's best and most trust worthy Net Authentication Agency. As CCAvenue® is attached to the it. Kits9.com seeks the advantage of CCAvenue’s policy of the best in online security. Daily testing is done to maintain its Hacker Safe Secure Certificate.
- With the alliance with CCAvenue kits9.com benefits the customer best security. CCAvenue®, is one of the few companies in the world to implement the new Verified By Visa and the MasterCard Secure Code protocols which are expected to reduce charge back-level by as much as 90%.
- By seeking payments via CCAvenue, we ensure support of tried and tested methods like Authorize and Capture (http://www.ccavenue.com/authorize.jsp) as well as C.V.V (Credit Card Verification Value (http://www.ccavenue.com/cvm.htm) to reduce the incidence of charge-back and fraud.
As you see, with CCAvenue® as kits9.com partner, the benefits of the latest technologies are at the customer’s advantage. With this kits9.com stays ahead in the rapidly changing landscape of e-Commerce.
Handling your customers' sensitive data
- CCAvenue® adopts stringent security measures to ensure that critically sensitive information, such as your customer's personal information and their credit card details, are well protected.
- Your customers enter all their personal information and credit card details on CCAvenue's secure server and the same is encrypted before it is transmitted over the Internet to the payment gateway. Avenues does not store any credit card details for security reasons.
How to protect your privacy online?
Never give your password to anyone online. Make your password at least eight characters in length and a maximum of 20. Create a password that includes a combination of numbers and letters. If you have fallen for an online scam and gave out your password, change your password right away. You can do this by entering the 'My Account' section and Modifying User Information. Once you have finished surfing through kits9.com, do not leave the website open. The only way to log off from the site is to close the window.
Which Credit Cards does kits9.com accept?
Due to our partnering with CCAvenue kits9.com can handle customer purchases made through MasterCard, Visa, American Express, Diners Club, JCB Cards and Citibank E-Cards credit cards.
Which Debit Cards does kits9.com accept?
Due to our partnering with CCAvenue kits9.com can processes Visa Electron Debit Cards of the following Indian Banks: Axis Bank, Canara Bank, Citibank, Corporation Bank, Deutsche Bank, HDFC Bank, ICICI Bank, Indian Overseas Bank, Karur Vysya Bank, Punjab National Bank, State Bank of India, State Bank of Travancore and Vijaya Bank.
If a Debit Card company refuses or declines a charge, how can I get more information?
To protect the card owner's privacy, Card companies do not tell the merchant the reason why a customer's charge was refused. If an order is refused or declined, Dear customer you should contact your Card company and ask the reason why the charge was declined. We however do email our customer the message that the order has been refused or declined; and advise the customer to try again with a different Debit Card.
What Net Banking options does kits9.com offer?
We have partnered with CCAvenue which in turn has partnered with ABN AMRO Bank, Axis Bank, Bank of India, Canara Bank, Centurion Bank of Punjab, Citibank, Corporation Bank, HDFC Bank, ICICI Bank, IDBI Bank, IndusInd Bank, Jammu & Kashmir Bank, Karur Vysya Bank Limited, Kotak Mahindra Bank, Lakshmi Vilas Bank, Oriental Bank of Commerce, Punjab National Bank, The Federal Bank, The Bank of Rajasthan, State Bank Of India, State Bank of Travancore, Union Bank Of India, Vijaya Bank and Yes Bank. You can accept payments from customers of these banks.
Does kits9.com/CCAvenue accept other forms of payment from customers, such as Net Banking, paper checks, online checks, or EFT transfers?
In addition to Credit Cards, at present kits9.com/CCAvenue accepts Net Banking, Mobile Payment and Cash Card Payments.
What payment options are available at kits9/CCAvenue PhonePay?
CCAvenue PhonePay accepts credit card payments from MasterCard, Visa, American Express, Diners Club and JCB and cash card payments from ITZ Cash customers.
How do I sign on for payment via Phone Banking service at Kits9.com
Currently, the Mobile Payment option is limited to Citibank account holders. Citibank customers can subscribe/register for this service by sending “PayMate/GiftMate” as a SMS to the number 2484 (CITI on the mobile). The customer will then be called back and registered for the service. Post registration the customer will receive a 4-digit password as a SMS on the mobile. The customer can then use this password for future transactions using the Mobile Payment option.
How does the Mobile Payment option function at kits9.com?
The new Mobile Payment Option works in a manner that is similar to the way online Credit Card and net banking process works.
- The customer visits your online store, adds a product or service to the shopping cart and click pay.
- The payment page opens.
- However, instead of the usual 2 options, your customer will see 3 options – Pay by Credit Card, Pay by Debit Card and Pay by Mobile.
- If the customer selects Pay by Mobile, then
- A screen opens requesting the customer’s mobile number
- The customer enters his mobile number and receives the following message
“(Website name) would like to charge you (amount). To proceed and authorize payment, reply to this SMS by sending PAY ABC (Alpha Code)* <PIN (PayMate Issued Secret PIN)> within 3 minutes** or this transaction will be terminated.”
- The customer replies to the SMS by sending the following message
“PAY <Alpha code as it appears in the SMS e.g. ABC> <the 4-digit (PayMate Issued) PIN # e.g. 1234> i.e. PAY ABC 1234”
- Within a few seconds, the customer receives a confirmation via SMS saying that the transaction was successful or declined.
- Once, you (the merchant) accept and send the order, the payout procedure for the Mobile Payment option will remain the same as the other payment options.
Please note:
- In this sample transaction, ABC is the Alpha code. This code is a unique for each transaction and secures the transaction against fraud.
- The time limit is included for security purposes. If the customer does not respond within the stipulated time, the transaction will be terminated and he will have to initiate a fresh transaction.
Is a particular mobile handset or service provider required to make or accept a mobile payment?
Absolutely not. Your existing mobile handset, even if it’s the most basic one can be used to make payments via PayMate/GiftMate. It does not require any SIM change, application download or GPRS connectivity. PayMate/GiftMate works across all operators (GSM or CDMA) so you needn’t get a new connection.
How safe it is to buy products over the phone?
It is extremely safe, as the user never enters their Credit Card account/bank account information of the air interface. A basic confirmation SMS is all that is required from the user’s end to complete a transaction. As there is no card information being shared over the air, the Mobile Payment Option is a safe and secure mode of payment.
Please Note: The unique PayMate/GiftMate Issued PIN serves as an additional security measure.
What if a user’s phone gets lost or stolen? Is the account secure still?
The user would need to notify the phone company as well as the bank to temporarily disable the phone number. Also, to transact online using the Mobile Payment option requires the user to enter their unique PayMate/GiftMate Issued PIN number in order to approve a transaction, no transactions will be approved without the PIN; hence a thief would not be able to conduct any transactions.
What happens if the consumer’s phone number or residence changes? What is the procedure then?
The user would need to intimate the bank of the changes and the bank in turn would communicate the change to PayMate/GiftMate. The new information is then entered into the PayMate/GiftMate database, and the user would receive a new pin for security purposes.
What languages are available for PhonePay?
urrently, CCAvenue PhonePay is configured for only– English and Hindi so at phone shopping kits9.com customers get only two languages. |
